SERVICE AGREEMENT

SAMPLE DOCUMENT — fictional, written by AbrahamMoses for demonstration. The parties, figures and terms are invented.

This Service Agreement (the "Agreement") is made on 1 March 2026 between Halvard Data Systems AB, a company registered in Sweden with its office in Gothenburg (the "Provider"), and Brightwater Retail Ltd, a company registered in England (the "Customer").

1. Definitions
In this Agreement, "Services" means the data platform hosting, monitoring and support services described in Schedule 1. "Business Day" means a day other than a Saturday, Sunday or public holiday in Sweden. "Customer Data" means all data uploaded to the platform by or for the Customer.

2. Services
2.1 The Provider shall provide the Services with reasonable skill and care and in accordance with Schedule 1.
2.2 The Provider shall make the platform available 99.5% of the time in each calendar month, measured as set out in Schedule 1.
2.3 The Customer shall provide the Provider with timely access to the information and personnel the Provider reasonably requires.
2.4 The Provider may amend the scope of the Services at any time in its sole discretion by posting an updated service description.

3. Fees and Payment
3.1 The Customer shall pay a monthly fee of EUR 18,500 for the Services, invoiced monthly in advance.
3.2 The Customer shall pay each invoice within 30 days of the date of the invoice.
3.3 Late payments carry interest at 2% per month from the due date until payment is made.
3.4 The Provider may increase the fees once per year by giving the Customer 30 days' written notice.

4. Term and Renewal
4.1 This Agreement commences on 1 April 2026 and continues for an initial term of twenty-four (24) months.
4.2 After the initial term, this Agreement renews automatically for successive periods of twelve (12) months unless either party gives notice of non-renewal at least one hundred and eighty days before the end of the then-current term. Notice of non-renewal must be given at least 180 days before the end of the term.

5. Termination
5.1 Either party may terminate this Agreement with immediate effect by written notice if the other party commits a material breach and fails to remedy it within thirty (30) days of being notified of the breach.
5.2 The Provider may terminate this Agreement for convenience on sixty (60) days' written notice. The Customer may not terminate this Agreement for convenience.
5.3 On termination, the Provider shall make the Customer Data available for export for fourteen (14) days, after which the Provider may delete it.

6. Intellectual Property
6.1 All intellectual property rights in the platform remain with the Provider.
6.2 The Customer grants the Provider a perpetual, irrevocable licence to use anonymised Customer Data to improve the Provider's services.

7. Confidentiality
7.1 Each party shall keep the other party's confidential information confidential and use it only to perform this Agreement.
7.2 The obligations in this clause 7 continue for three (3) years after the end of this Agreement.

8. Data Protection
8.1 To the extent the Provider processes personal data on behalf of the Customer, the parties shall enter into a data processing agreement complying with the GDPR.

9. Limitation of Liability
9.1 The Provider's aggregate liability under this Agreement shall not exceed the fees paid by the Customer in the three (3) months before the claim.
9.2 Neither party shall be liable for indirect or consequential loss, including loss of profit or data.
9.3 The Customer shall indemnify the Provider against any and all losses, claims and damages arising from the Customer's use of the Services.

10. Payment Schedule
Invoices under this Agreement are payable within 45 days of receipt.

11. Governing Law and Disputes
11.1 This Agreement shall be governed by the laws of Sweden.
11.2 Any dispute shall be finally settled by arbitration administered by the SCC Arbitration Institute, seated in Stockholm.

12. Entire Agreement
This Agreement, including its Schedules, is the entire agreement between the parties and supersedes all earlier agreements on its subject.

Schedule 1 — Service Description
The platform is hosted in data centres in the European Union. Support is available on Business Days from 08:00 to 17:00 CET. Availability is measured monthly, excluding planned maintenance announced at least 48 hours in advance.